Contact Us - Frankston Taxi Phone Number

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Category 2

How long ago was it lost?

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Our company takes matters relating to passenger safety & security very seriously. Please provide the details of the incident by filling out the form below and we'll pursue the complaint as 'Inappropriate behaviour' and/or 'Misconduct'.

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For more information in relation to Lost Property please visit the following link: http://www.silvertop.com.au/services/lost-property PS: Although we make all reasonable efforts to help finding items left behind in taxis affiliated with our network, we cannot guarantee retrieval of lost property always. Taxi drivers and taxi networks cannot be held responsible for items that are inadvertently left behind in a taxi. It is ultimately the passenger's responsibility to ensure that they take all of their belongings when exiting the taxi.

How can we help? It is important to realise that the best chance of finding lost property in taxis, is generally within 24 to 48 hours of the item/s being left behind. If you have lost something in a taxi affiliated with our network, please call our Lost Property team on Phone 03 8413 7231 and speak to one of our operators. The best times to call are: Monday – Friday between 10:00am and 2:00pm or after 7:00pm Saturday between 8:00am and 4:00pm and Sunday between 8:00am and 10:00am or after 3:00pm. The call centre staff skilled to handle Lost Property calls will assist in establishing the details of your trip by asking the right questions. A receipt from your taxi trip is generally the best avenue to help identify the taxi & the concerned driver. PASSENGERS SHOULD ALWAYS ASK FOR A RECEIPT. Once identified, the operators will assist with contacting the concerned driver in an effort to help with retrieval of lost items. For more information in relation to Lost Property please visit the following link: http://www.silvertop.com.au/services/lost-property PS: Although we make all reasonable efforts to help finding items left behind in taxis affiliated with our network, we cannot guarantee retrieval of lost property always. Taxi drivers and taxi networks cannot be held responsible for items that are inadvertently left behind in a taxi. It is ultimately the passenger's responsibility to ensure that they take all of their belongings when exiting the taxi

As off 19 May 2014, a new Taxi Fare Structure was implemented in Victoria. Taxi fares are now split into 3 separate rates which are: Day Rate (9am-5pm), Overnight Rate (5pm-9am) and Peak Rate (10pm-4am Friday & Saturday). Therefore, a trip between the exact 2 places using the exact same route can vary in cost. A taxi fare can also comprise of several other charges known as Extras. These charges can include Tolls, Service Fees, Booking Fee, Airport Fee, etc. To assist with a better understanding of Melbourne Taxi Fares, please click on the following link: http://www.taxi.vic.gov.au/passengers/taxi-passengers/taxi-fares An estimate for your trip can be obtained by using the following link: http://www.taxi.vic.gov.au/passengers/taxi-passengers/taxi-fares/taxi-fare-estimator

A taxi fare may also include a charge for the use of Toll Roads such as Citylink and/or Eastlink. This is a charge in addition to the Metered Fare. For information on the current Toll Road charges, please click on the following link: http://www.taxi.vic.gov.au/passengers/taxi-passengers/taxi-fares#tolls

A service fee is applicable to all taxi fares paid using credit/debit cards and other non-cash payments. This fee is charged by the Eftpos payment provider and is not included in the Metered fare. For more information of Eftpos Service Fee, please click on the following link: http://www.taxi.vic.gov.au/passengers/taxi-passengers/taxi-fares#electronicpayments

Other charges that are applicable in Melbourne Taxis can include an Airport Fee, Booking Fee, etc. For more information on what these charges are and when they may be applied, please click on the following link: http://www.taxi.vic.gov.au/passengers/taxi-passengers/taxi-fares

Accidents happen from time to time and like other motorists, taxis aren’t immune to them either. Although not a pleasant experience, there are a few steps that you must follow if you have been involved in an accident. VicRoads website has a dedicated page to enlighten people on the best course of action to follow at the scene of an accident. This can be accessed by clicking on the following link: https://www.vicroads.vic.gov.au/safety-and-road-rules/road-rules/a-to-z-of-road-rules/crash-responsibilities For help in relation to follow up after an accident, please choose an option from the Drop Down box below. Furthermore, you can also view who is the owner of a taxi via the Taxi Services Commission Public Register http://taxi.vic.gov.au/passengers/taxi-passengers/public-register

All parties must exchange details with all other parties involved at the scene of an accident. This includes Yourself, the Taxi Driver, the Taxi Owner (if different from the driver), the driver/s of any other Vehicle’s involved, the Owners of other Vehicle’s (if different from the driver/s) and Witnesses if present. The type of information to exchange includes: •Name/s •Addresses •Registration Numbers •Contact Phone numbers •Date & Time of the incident/accident •Incident Location Once all details are exchanged, the incident should be reported to each party’s respective insurance companies for the appropriate follow up process to commence. Silver Top Taxi Service Pty Ltd does not own or operate taxis. All taxis are privately owned and may be insured with the taxi owner/operators preferred insurance company.

If after the incident for any apparent reason details weren’t exchanged, the incident should be reported to the nearest Police Station immediately. It is advisable to report the incident to your insurance as well. Silver Top Taxi Service Pty Ltd does not own or operate taxis. All taxis are privately owned and may be insured with the taxi owner/operators preferred insurance company. Silver Top Taxi Service Pty Ltd, as we have on numerous occasions in the past, will help Police with information to assist with their follow-up process.

If still at the scene of the incident, call emergency services by dialling triple zero ‘000’ from any phone immediately. It is a free call. Following the initial contact with emergency services, such matters should also be reported to the TAC who can be contacted either by calling Phone: 1300 654 329 or by visiting their website by clicking the following link: https://www.tac.vic.gov.au/what-to-do-after-an-accident It is advisable to report the incident to your insurance provider as well. Silver Top Taxi Service Pty Ltd does not own or operate taxis. All taxis are privately owned and may be insured with the taxi owner/operators preferred insurance company.

Important - Please Read Silver Top Taxi Service Pty Ltd is a Network Service Provider (also known as a Taxi Booking Service) and our role is predominantly to provide Taxi booking dispatch services. Although we expect all our drivers to comply with the road rules and always be courteous on the road, we are not authorised to enforce the Road Safety Act (VIC) 1986 and Transport Act (VIC) 1983. Enforcement of these acts and all Traffic related offences can only be conducted by Victoria Police and other appropriate Law Enforcement agencies. We welcome your feedback as a valuable resource in our efforts to improve Quality of Service but are unable to review such matters further. Should you wish to provide us with feedback, then please fill in the details below.

Important - Please Read Assault (Verbal / Physical / Sexual) We wish to inform that in our capacity of a Network Service Provider (NSP), we do NOT have the jurisdiction to pursue a Criminal investigation for ASSAULTS. Such matters often require gathering of evidence (like taxi camera footage, CCTV footage from location surrounds, statements, etc) and possible court attendance. We do not have the authority to download footage from cameras installed in taxis. Such downloads can only be conducted by authorised representatives of the Taxi Services Commission upon instructions from Victoria Police. Criminal matters can only be thoroughly investigated and pursued by the Police. Therefore, if the matter is serious and may potentially lead to criminal charges being laid, please contact Victoria Police. Please select one of the following:

Victoria Police can be contacted by ringing Triple Zero ‘000’ from any phone. It is a free call. You may also attend the nearest police station to lodge a report with the police in person. We would also recommend that you report this matter to the Taxi Services Commission by ringing 1800 638 802. You may also lodge a report via their website by following the following link: http://www.taxi.vic.gov.au/about-us/feedback-form

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